Microsoft Customer Engagement and the Quiet Reframing of CRM
Customer relationship management software has always promised clarity. A single view of the customer. Better conversations. Stronger loyalty. Over time, those promises expanded, absorbing sales, service, marketing, analytics, and automation into something far broader than the original acronym suggested. microsoft…
What ERP Really Is, and Why So Many Definitions Miss the Point
Ask ten people to define ERP and you will get ten answers, all technically correct and collectively unsatisfying. Some will describe software. Others will describe systems. A few will drift into abstractions about efficiency and integration. None of them will…
Dynamics NAV vs Business Central and the Cost of Moving Forward
For many organisations, the question is not whether Microsoft Dynamics NAV still works. It usually does. The question is whether continuing to rely on it makes sense in a world that increasingly assumes cloud-first systems, continuous updates, and tighter integration…
The End of Dynamics AX Support and What Comes After Stability
Enterprise systems rarely announce their own endings. They fade. Support timelines expire quietly. Notices arrive in inboxes already crowded with alerts that feel more urgent. For many organisations running Dynamics AX, the end of mainstream support did not feel like…
Dynamics 365 Licensing and the Cost of Getting It Slightly Wrong
Licensing rarely excites anyone. It sits somewhere between legal language and technical documentation, quietly shaping decisions while remaining largely ignored. And yet, few things influence the success or failure of enterprise software more consistently. This is particularly true for Dynamics…
Comparing ERP Systems Without Pretending One Size Fits All
Choosing an ERP system is often framed as a technology decision. In reality, it is closer to a mirror. The process reflects how an organisation understands itself — its complexity, its discipline, its appetite for change. ERP comparisons tend to…
CRM Reporting, and Why Power BI Keeps Entering the Conversation
Customer data has never been scarce. What has always been scarce is clarity. Most organisations using CRM systems believe they have visibility into sales performance, customer behaviour, and pipeline health. Dashboards exist. Reports run on schedule. Numbers are presented with…
Microsoft Navision and the Long Afterlife of ERP Software
Enterprise software rarely disappears. It lingers. It evolves. It gets renamed, rebranded, quietly folded into something new. Few products illustrate this better than Microsoft Navision. Mention Navision in many organisations and you will get a knowing nod. Sometimes a sigh….
Microsoft Dataverse, Explained Beyond the Buzzwords
There is a point in almost every organisation’s digital journey when data stops feeling helpful and starts feeling heavy. Information exists everywhere, yet nowhere all at once. Sales has one version of the truth. Finance has another. Operations quietly keeps…
Power Automate Licensing, Explained Without the Marketing Noise
There is a particular moment many organisations encounter when they first discover Microsoft power automate. It usually starts with excitement. Someone in operations realises a repetitive task could disappear. A finance manager hears workflows can approve invoices automatically. An IT…